We hope you enjoy your customised item from KARYZ as much as we enjoyed making it for you. However returns do happen and if you are not satisfied with your purchase, you may return it for an exchange using the process below:
Any product can be returned for exchange within 2 days of delivery. If you have any questions or concerns, please email to firstname.lastname@example.org to request for Return Form to be filled up accordingly. We do not offer refunds on returned items - only exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a shipping method that can be tracked and insured for your protection. Shipping and handling charges are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.